Refund & Returns Policy

Last Updated: December 18, 2023

Thank you for shopping with Knoxera. We strive to provide high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we’re here to help.

1. Returns Eligibility

You may initiate a return for eligible products within 30 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please note that certain items, such as personalized or customized products, may not be eligible for return unless there is a defect or error on our part.

2. Initiating a Return

To initiate a return, please contact our customer support team at Provide your order number, a brief description of the reason for the return, and any relevant photos if applicable. Our team will guide you through the return process.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure that we receive your return.

4. Inspection and Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a reasonable timeframe.

5. Refund Timeframe

Refunds may take several business days to process, depending on your payment method and financial institution. If you haven’t received your refund within a reasonable timeframe, please contact us at for assistance.

6. Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us at to arrange for an exchange.

7. Customer Support

For any questions or concerns regarding returns, refunds, or exchanges, please reach out to our customer support team at We are here to assist you and ensure a positive shopping experience.

8. Address for Returns

Please send your returns to the following address:

Othaya Road 45, Kileleshwa
Nairobi, Kenya

9. Changes to the Policy

Knoxera reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on the website.

Thank you for choosing Knoxera. We appreciate your trust in our products and services.

Scroll To Top
  • Menu
  • Categories
0 Wishlist

Your Cart 0


Shopping cart is empty!

Continue Shopping